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Cookies Policy

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INFORMATION ABOUT OUR USE OF COOKIES 

 Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

 We use the following cookies:

 

  1. Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

  2. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

  3. Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

  4. Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

 

Cookie Name

Cookie Description

Cookie Purpose

platform

ID of our platform

Estimates our audience size and usage pattern

init_url

initial url of user

Estimates our audience size and usage pattern

device_id

generated unique id for analytics

Estimates our audience size and usage pattern.

disable-footer-fixed-warning

cookie to hide footer warning on our site

Stores information about your preferences which allow us to customize our site and to provide you with offers that are targeted at your individual interests.

newUser

set in registration

Estimates our audience size and usage pattern.

lang

user’s language

Stores information about your preferences which allow us to customize our site and to provide you with offers that are targeted at your individual interests.

pll_language

language for blog

Stores information about your preferences which allow us to customize our site and to provide you with offers that are targeted at your individual interests.

chatButtons

state of chat with support on our site

Stores information about your preferences which allow us to customize our site and to provide you with offers that are targeted at your individual interests.

nonreg_popup_shown

notification about redirect shown to user

Stores information about your preferences which allow us to customize our site and to provide you with offers that are targeted at your individual interests.

ssid

unique id of user’s session

Recognise you when you return to our site.

INIT_CRYPTO_VERIFICATION

Compliance’s cookie as additional step for users who buy crypto

Store information about your preferences, and so allow us to customize our site and to provide you with offers that are targeted at your individual interests.

_gaexp

for a/b testing with Google Optimize

Estimates our audience size and usage pattern.

aff

affiliate's id

Allows us to track which particular affiliate was involved with your attraction to the platform.

afftrack

Unique id of ad campaign or source

Allows our affiliates to evaluate effectiveness of any particular traffic source or campaign.

aff_params

Affiliate program promo identificators

Allows us to evaluate effectiveness of our own promo materials, if any were involved.

referrer

source from where user came to the site

Estimate our audience size and usage pattern.

 

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies however you should contact the respective parties for any further information.

 You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Anti Money Laundering (AML) and Know Your Customer (KYC) Policy

  • It is the Policy of XQ Trade (hereinafter referred to as “the Company”) to prohibit and actively pursue the prevention of money laundering and any activity that facilitates money laundering or the funding of terrorist or criminal activities. The Company requires its officers, employees, and affiliates to adhere to these standards in preventing the use of its products and services for money laundering purposes.

  • For the purposes of this Policy, money laundering is generally defined as engaging in acts designed to conceal or disguise the true origins of criminally derived proceeds so that the unlawful proceeds appear to have been derived from legitimate origins or constitute legitimate assets.

  • Generally, money laundering occurs in three stages. Cash first enters the financial system at the “placement” stage, where the cash generated from criminal activities is converted into monetary instruments, such as money orders or traveler’s checks, or deposited into accounts at financial institutions. At the “layering” stage, the funds are transferred or moved into other accounts or other financial institutions to further separate the money from its criminal origin. At the “integration” stage, the funds are reintroduced into the economy and used to purchase legitimate assets or to fund other criminal activities or legitimate businesses. Terrorist financing may not involve the proceeds of criminal conduct, but rather an attempt to conceal the origin or intended use of the funds, which will later be used for criminal purposes.

  • Each employee of the Company, whose duties are associated with the provision of products and services of the Company and who directly or indirectly deals with the clientele of the Company, is expected to know the requirements of the applicable laws and regulations which affect his or her job responsibilities, and it shall be the affirmative duty of such employee to carry out these responsibilities at all times in a manner that complies with the requirements of the relevant laws and regulations.

  • The laws and regulations include, but not limited to: “Customer Due Diligence for Banks” (2001) and “General Guide to Account Opening and Customer Identification” (2003) of Basel Committee on Banking Supervision, Forty + nine Recommendations for Money Laundering of FATF, USA Patriot Act (2001), Prevention and Suppression of Money Laundering Activities Law (1996).

  • To ensure that this general policy is carried out, the management of the Company has established and maintains an ongoing program for the purpose of assuring compliance with the relevant laws and regulations and the prevention of money laundering. This program seeks to coordinate the specific regulatory requirements throughout the group within a consolidated framework in order to effectively manage the group’s risk of exposure to money laundering and terrorist financing across all business units, functions, and legal entities.

  • Each of the affiliates of the Company is required to comply with the AML and KYC policy.

  • All identification documents and services records shall be kept for the minimum period of time required by local law.

  • All new employees shall receive anti money laundering training as part of the mandatory new-hire training program. All applicable employees are also required to complete AML and KYC training annually. Participation in additional targeted training programs is required for all employees with day-to-day AML and KYC responsibilities.

Payment Policy

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  1. The Company is financially responsible for the Client's account balance at any moment.

  2. The Company’s financial responsibility starts with the first record about the Client’s deposit and continues up to the full withdrawal of the funds.

  3. The Client has the right to demand from the Company any amount of funds which is available in their account at the time of the inquiry.

  4. The only official deposit/withdrawal methods are the methods that appear on the Company’s official Website. The Client is taking all the risks related to the use of the payment methods, unless these payment methods are provided by the Company’s partners or are the Company’s responsibility. The Company isn’t responsible for any delay or cancellation of financial transactions that may be caused by the selected payment system. In cases where the Client has any claims related to any of the payment systems, it’s their responsibility to contact the support service of the payment system and to notify the Company of their claims.

  5. The Company shall not be responsible for the activities of any third-party service providers that the Client may use in order to make any deposit/withdrawal. The Company’s financial responsibility for the Client’s funds starts when the funds arrive to the Company’s bank account or any other account related to the Company, and this fact appears on the Payment Methods page of the Website. In case any fraud appears during the financial transaction or after it, the Company reserves the right to cancel the transaction and to freeze the Client's account.

  6. The Company’s responsibility as to the Client’s funds ends when the funds leave the Company’s bank account or any other account related to the Company, and this fact appears on the Payment Methods page of the Website.

  7. In case of any technical errors that may appear when processing the financial transaction, the Company reserves the right to cancel that transaction and all other Client’s financial activity on the Company’s Website.

2. Client’s Registration

  1. Client’s registration procedure is based on two main steps:

    1. Client’s web registration.

    2. Client’s identity verification.

  2. To complete the first step, the Client must:

    1. Provide the Company their real identity and contact details.

    2. Accept the Company’s agreement and submit an application.

  3. To complete the second step, the Client must:

    1. Provide a full copy of their Passport and/or (if available) ID card with a photo and personal details.

  4. The Company reserves the right to demand from the Client other documents, such as paying bills, bank confirmation, bank card scans or any other document that may be necessary during the verification process.

  5. The identification process shall be completed in 10 business days since the Company's request to identify the Client. In some cases, the Company may increase the identification process up to 30 working days.

3. Depositing Procedure

  1. To make a deposit, the Client shall make an inquiry from their personal profile. To complete the inquiry, the Client shall choose any of the payment methods from the list, fill in all the required details and proceed to the payment page.

  2. The processing time of the inquiry depends on the selected payment method and may vary from one method to another. The Company cannot regulate the processing time. In the case of using electronic payment methods, the transaction time can vary from seconds to days. In case of using direct bank wire, the transaction time can be up to 45 business days.

4. Taxes

  1. The Company is not a tax agent and therefore shall not provide financial information on the Client to any third parties. This information shall not be disclosed unless officially requested by government authorities.

5. One-Click Payments

  1. You agree to pay for all goods and/or services or other additional services you ordered on the Website, as well as for any additional expenses (if any), including, but not limited to, all possible taxes, charges, etc. You bear full responsibility for timely payments on the Website. The Payment Service Provider only facilitates payments for the amounts indicated on the Website, and it is not responsible for the payment of any additional fees/expenses by the Website user. After you click the “Pay” button, the transaction is deemed to be irrevocably processed and executed. After clicking the “Pay” button, you agree that you will not be eligible to cancel the payment or request to cancel it. By placing the order on the Website, you confirm and state that you do not violate the laws of any country. Also, by accepting these Regulations (and/or Terms & Conditions), you, as a cardholder, confirm that you are entitled to use the Services offered on the Website. When using the Website services, you make a legally binding declaration that you have reached or surpassed the legal age that is considered as such by your jurisdiction for using the Services provided on the Website. By starting to use the Website Services, including those of specific nature, you bear legal responsibility for violating the legislation of any country where these Services are being used and confirm that the Payment Service Provider is not responsible for any such unlawful or unauthorized violation. By agreeing to use the Website Services, you understand and accept that processing of any of your payments is executed by the Payment Service Provider and there is no statutory right of revocation of already purchased goods and/or services or any other opportunities to cancel the payment. If you wish to decline to use Services for your next purchases of goods and/or services or other facilities on the Website, you can do that by using your personal account/profile on the Website. The Payment Service Provider is not responsible for any failure to process the data related to your payment card, or for the issuing bank’s refusal to provide authorization for the payment with your payment card. The Payment Service Provider is not responsible for the quality, quantity, price, terms or conditions of any goods and/or services or other facilities offered to you or purchased by you from the Website by using your payment card. When you pay for any of the Website’s goods and/or services, you are primarily bound by the Website's Terms and Conditions. Please note that only you, as the cardholder, are responsible for paying for all goods and/or services you have ordered on the Website and for any additional expenses/fees that can be applied to this payment. The Payment Service Provider acts only as the executor of the payment in the amount stated on the Website, and it is not responsible for pricing, total prices and/or total sums. In case there is a situation when you do not agree with the terms and conditions and/or other reasons, we ask you not to proceed with the payment and, if necessary, contact directly the Administration/Support Team of the Website.

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